A
Quality Analyst – Travel Process (US PPC Process)
Ascendon Hire
· Sector 37, Gurugram
Full-Time
Recruitment / Staffing / HR Consultancy
1 Opening
About this Role
Job Overview:
We are looking for an experienced and detail-oriented Quality Analyst for the Travel Process (US PPC Process). The candidate will be responsible for monitoring calls, evaluating process quality, identifying improvement areas, and ensuring high service standards are maintained.
Key Responsibilities:
1. Monitor and evaluate customer interactions and process quality.
2. Ensure adherence to company quality standards and compliance policies.
3. Provide feedback and improvement suggestions to team members.
4. Prepare quality reports and performance analysis.
5. Identify process gaps and recommend corrective actions.
6. Maintain accuracy and consistency in quality audits.
7. Coordinate with operations teams to improve overall customer experience.
Benefits:
1. Attractive salary package
2. Cab facility on both sides
3. Professional work environment
4. Career growth opportunities
Important Note:
1. Only relevant and experienced profiles.
2. Candidates should carry an updated resume at the time of interview.
Requirements
Requirements:
1. Female candidate preferred.
2. Minimum 2 years of experience in Quality Analysis.
3. Experience in Travel Process / US PPC Process preferred.
4. Strong understanding of quality parameters and audit processes.
5. Good communication and analytical skills.
6. Ability to handle reports and maintain quality documentation.
Skills Required:
1. Quality Monitoring
2. Process Auditing
3. Communication Skills
4. Attention to Detail
5. Analytical Thinking
6. Reporting & Documentation